IDC announced the Malaysia winners of the second IDC Digital Transformation Awards (DXa) at the IDC DX Summit & Awards 2018 Malaysia held in Aloft Hotel Kuala Lumpur.
IDC named CIMB Bank Malaysia Berhad as the 2018 “Digital Transformer of the Year” and IDC DXa recognises organisations that have significantly disrupted the market or have transformed it, using digital and disruptive technologies.
All winners distinguished themselves for their discernible and measurable excellence in their digital transformation (DX) efforts across the five DX masteries and significant efforts to transform or disrupt the market.
“This year’s winners have proven that all industries are prioritising digital transformation because they realise the full potential benefits of digital technologies and these technologies enhance the ecosystem of businesses while continuing to play a bigger role in the economy of the country and the rapid growth of DX in Malaysia will enable the country to create more capable champions to penetrate the global market.
“To stay competitive, Malaysian companies must rapidly adapt to the way technology is changing the rules of business and increasing efficiency. Technology is not merely a tool, but an enabler for business leaders,” said IDC ASEAN managing director, Sudev Bangah.
“We have seen interesting projects on cognitive computing/AI, Big Data and Analytics, IoT, robotics and robotics process automation being utilised across vertical industries, among others which signifies that DX has achieved a macroeconomic scale and the local winners have shown that Malaysian enterprises are well positioned to take full advantage of digital transformation.
“The participation of the local enterprises across all industries clearly indicate that the awareness and adoption of emerging technologies that enable disruptive business models, new revenue streams and operating models are at an impressive rate and it was truly an honor that we identified a number of game-changing DX projects that were institutionalised by various future proof companies across different industries,” added Bangah.
The winning organisations in Malaysia for the 2018 IDC DX Awards and their outstanding DX initiatives that distinguished them included CIMB Bank Berhad’s CIMB EVA named as Digital Transformer of the Year, launched in 2016, CIMB's EVA (Enhanced Virtual Assistant) was developed by CIMB's digital team to provide 24/7 access to a growing customer demand for a seamless mobile banking experience and to date, CIMB EVA has garnered over 212,000 downloads and has processed over 1.4 million transactions.
Additionally, BOOST™ by Axiata Digital eCode Sdn Bhd was awarded Digital Disruptor of the Year by combining lifestyle needs and digital technology, Boost was launched in 2017 and to date, Boost has more than 2.5 million registered users with 25,000 touchpoints nationwide including pasar malam (night market) stalls, food trucks and restaurants, online stores, and physical retailers.
KPJ Healthcare Berhad’s managing director and president, Datuk Amiruddin Abdul Satar has been named as the DX Leader of The Year: As the President and Managing Director of KPJ Healthcare Berhad, as one of Malaysia's private leading healthcare providers, Datuk Amiruddin has played a vital role in leading the adoption of digital technologies in the organisation and in the healthcare industry and his latest initiative is the use of artificial intelligence in cancer research and treatment in five KPJ hospitals, being the first in the country to utilise this technology and by initiating leadership transformation in the Group through training in advanced programs to cater to innovation and transformation, Datuk Amiruddin ensures that KPJ Healthcare Berhad remains a leader in digital adoption in the healthcare industry.
Also included is Hong Leong Bank Berhad’s Predictive Customer Intent CRM System being named as Omni-Experience Innovator of the Year as Hong Leong Bank (HLB) omni-experience projects cut across the bank's operations, improving frontline productivity, optimising cost-to-income ratio, and increasing customer satisfaction (CSAT) scores also among its initiatives include an AI chat advisor on its website and internet banking platforms which answers general inquiries on HLB products and services to reduce customer contact with call center agents, a robotic concierge designed and built to interact, identify, and match customer requests to HLB products, a real-time feedback system with social media sentiment monitoring, and omni-channel analytics dashboards, with its omni-channel integration in place, Hong Leong Bank has met and exceeded its internal CSAT targets.
Suruhanjaya Syarikat Malaysia’s (SSM) MYDATA on the other hand has been named as Information Visionary of the Year as Suruhanjaya Syarikat Malaysia (SSM), the statutory body in charge of regulating corporate and business affairs in Malaysia, launched MYDATA in 2016 to provide users a single, direct electronic access point to the official company registration offices in Malaysia and since its launch in 2016, over 130,000 transactions have been recorded, earning SSM a revenue of RM34 Million.
Astro Malaysia Holdings Berhad’s Digital Culture Accelerator Programme named as Talent Accelerator of the Year: Astro launched its enterprise-wide Digital Culture Accelerator Programme, which is focused on empowering its talent to respond to the changing technology landscape and customer demand and since the launch of the Digital Culture Accelerator Programme, over 850 staff have completed its CIP programme and teams can now create, share, and collaborate on projects.
Finally, Airasia Group Berhad’s Security Solution for Online Booking was named as Operating Model Master of the Year, ranked as one of the world's best low-cost airlines and with a cloud-based security solution, AirAsia has enabled improvements in the latency and Round-Trip Time (RTT) of its website, while moving to a content delivery network (CDN) has ensured traffic optimisation for access based on user profiles.
IDC’s DX Awards follows a two-phased approach to determine the country and regional winners, each nomination is evaluated by a local and regional IDC analyst against a standard assessment framework based on IDC’s DX taxonomy.
All country winners will qualify for the regional competition, which will be decided by a regional panel of judges comprised of IDC Worldwide analysts, industry thought leaders, and academia.
Winners from all around Asia Pacific will join the Singapore winners at IDC's DX Summit and Digital Transformation Awards (DXa) Gala Night, where the regional winners will be announced for the categories of Digital Transformer of the Year; Digital Disruptor of the Year; DX Leader, Omni-experience Innovator, Talent Accelerator, Information Visionary, and Operating Model Master.
The regional awarding ceremony will happen on the 25 October at JW Marriott Singapore.