CelcomDigi Berhad (“CelcomDigi”) today received two prestigious global certifications - ISO/IEC 27001: Information Security, Cybersecurity, and Privacy Protection – Information Security Management Systems (ISMS) and the ISO 22301: Business Continuity Management Systems (BCMS) – demonstrating its compliance with international best practices in data and cyber security, operational resilience, and business continuity. These accreditations validate the company’s robust processes in place to safeguard data and preparedness in managing disruptions to business, ensuring continuous data protection and service excellence in today’s digital landscape.

The ISO/IEC 27001 was awarded by the TUV Nord Cert GmbH, a globally renowned independent certification body that audits management systems across industries including information and cyber security. This affirms CelcomDigi’s robust security controls, governance, and compliance in handling sensitive information, protecting customer data and mitigating cyber risks. The awarding process required a comprehensive evaluation of CelcomDigi’s data protection policies, risk assessment procedures, and system security measures to ensure compliance with global best practices.

The ISO 22301 BCMS, awarded by the British Standards Institution (BSI) Group, means that CelcomDigi is well-equipped to anticipate and respond to different scenarios of crisis or disruption to the business with the right contingency measures in place. This ensures minimal impact on operations, services, customers and stakeholders within our value chain. CelcomDigi underwent a rigorous assessment of its risk management frameworks, recovery strategies, and business continuity protocols to ensure continued service delivery to customers even during a crisis.

CelcomDigi Chief Transformation Officer Datuk Kamal Khalid said, "Trust is the cornerstone of our business. We strive to building a brand that Malaysians can trust and rely on. Earning the ISO/IEC 27001 and ISO 22301 certifications is a testament to our relentless pursuit of upholding operational resilience and data security. Both the certifications validate our efforts to continuously maintain and uplift our practices to meet globally benchmarked standards, ensuring our partners, employees, and customers experience reliability, trust, and minimal disruption in the event of a crisis.”

These certifications provide reassurance for customers that their data is protected by robust security measures and that services will remain reliable even during unforeseen situations. It strengthens the company’s credibility and integrity for business partners and investors to continue their collaborations and investments respectively. For employees, it reflects a workplace with continuous improvements to internal processes and controls, fostering a safe and stable working environment. 

As cyber threats and operational risks continue to evolve, CelcomDigi works to remain at the forefront of business continuity and information security standards, while building a resilient, secure, and trusted digital ecosystem for all.

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