Standard Chartered Malaysia and Standard Chartered Saadiq will provide financial assistance for individual and small and medium enterprise (SME) clients affected by the recent floods across Malaysia. 

Under these measures, clients can apply for deferment on their repayments, waiver of fees and charges as well as others. These include:

• Deferment of loan/financing repayments to ease the financial burden on affected clients
  • Repayment Assistance Programme – temporary deferment or suspension of loan/financing payment obligations (principal and interest/profit) for three or six months. Interest/profit will continue to accrue on loan/financing payments that are deferred and capitalised into the principal amount after the deferment period ends.
  • Interest Only Programme – option to only pay the interest of monthly instalments for six months.
  • Automatic Balance Conversion – for credit cards at 13% for 36 months
• Waiver of fees and charges for the replacement of lost or damaged Bank documents and cards

Mak Joon Nien, Chief Executive Officer at Standard Chartered Malaysia, said: “We hope that these measures will provide some form of relief to our clients who are affected by the ongoing floods, as they recover and rebuild their lives. Their wellbeing continues to be our utmost priority, and we are committed to supporting the communities in which we operate – our people remain contactable and ready to assist as best as we can.”

The Bank is implementing various measures to ensure continued access to essential banking services. Clients who wish to find out more, or apply for financial assistance, can get in touch with their dedicated Relationship Managers or the Bank through the following channels: 

• Login to SC Mobile App / Online Banking and raise self-service request
• Email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Call our Client Care Centre at 1300 888 888 (within Malaysia) or +603 7711 8888 (outside Malaysia)
• Visit the nearest branch – A notice on affected branches will be posted on the Bank’s website at com/my to inform clients of the nearest alternative branches – where available – for their banking needs

Clients are reminded to be vigilant against scammers and to only apply for financial assistance through official Bank channels. It is important not to engage with third parties claiming to represent the Bank in matters relating to flood relief assistance.

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