During the MWC Barcelona 2025, Bruce Xun, President of Huawei Global Technical Service, unveiled five innovative ICT Services and Software solutions and best practices at the Huawei product and solution launch event held during MWC Barcelona 2025. These solutions include the equipment center office (CO) modernization solution, intelligent operations solution for MBB cross-domain service keepalive, mobile network NPS improvement solution, differentiated service experience monetization and assurance solution, and enhanced Mobile Money solution.

According to Bruce Xun, "Huawei ICT Services and Software will keep innovating, focus on high-value business scenarios, streamline network, data, and AI capabilities along the value stream, and quickly integrate Copilot, AI Agent, and DTN into the operation process for efficient human-machine collaboration and value realization, ultimately creating tangible business value and accelerating digital intelligence."

Fast CO Modernization for New Service Development

Huawei's new solution accelerates the modernization of traditional aggregation and access COs, and saves space, energy, and OPEX. The solution also facilitates target network evolution and new service development, as well as improves the ROI. In the solution, 3D digital modeling enables centralized one-off site surveys, simplifying site surveys and reducing workloads. Integrated service planning of 2C, 2B, and 2H shortens the project planning period to weeks. The configurations of more than 160 types of equipment from multiple vendors are automatically converted, ensuring smooth service migration with zero interruption on the live network.

Intelligent Operations Solution for MBB Cross-domain Service Keepalive, Improving Network Resilience and Reducing Traffic Loss

Transmission links cause more than 70% of major faults on mobile networks. Based on AUTIN and SmartCare, Huawei has built a cross-domain multi-layer digital twin network (DTN) covering wireless sites, IP, and OTN, and established a dynamic association model between networks and services. When detecting a link fault, the AI Agent immediately analyzes the root cause and generates proposals to keep services alive. The entire process can be completed within minutes, reducing the service impact scope and traffic loss.

Mobile Network NPS Improvement for Higher User Satisfaction

Huawei remains dedicated to delivering leading network performance and experience, as well as improving user satisfaction and network NPS (N-NPS). Supported by converged data analysis and the user satisfaction perception model, the N-NPS Copilot identifies potential detractors and passives. The N-NPS AI Agent further performs analysis to identify network issues that cause detractors. Then, precise optimization is performed to resolve such issues. In this way, the proportion of detractors is reduced and the N-NPS is improved.

Differentiated Service Experience Monetization and Assurance

The tariff analysis AI Agent in Huawei CBS can periodically analyze the market performance of tariffs and generate optimization suggestions. It improves the adoption rate of new tariffs from 50% to over 70%, enhancing the tariff design efficiency and effectiveness. The AI Agent of SmartCare, designed for scenario-specific experience assurance, dynamically optimizes networks based on data analysis and network capabilities, ultimately ensuring differentiated experiences and realizing value.

Enhanced Mobile Money to Build a New Digital Life Entry

In addition to digital wallet services, Huawei's enhanced Mobile Money solution integrates mobile micro-finance products oriented to more than 15 scenarios. The new intelligent credit assessment algorithm improves the credit granting rate from 40% to 45%, boosting the development of micro-finance services. Based on an open platform, Huawei continuously collaborates with more than 250 partners and enables them to develop digital services, aiming to build Mobile Money as a new entry for mobile digital life.

At the end of his speech, Bruce Xun sincerely invited customers to Huawei's digital transformation practice center (DTPC), where they can explore new scenarios and co-create value with Huawei's expert team based on global best practices and experience extracted from over 200 transformation projects worldwide.

MWC Barcelona 2025 is held from March 3 to March 6 in Barcelona, Spain. During the event, Huawei will showcase its latest products and solutions at stand 1H50 in Fira Gran Via Hall 1.

In 2025, commercial 5G-Advanced deployment will accelerate, and AI will help carriers reshape business, infrastructure, and O&M. Huawei is actively working with carriers and partners around the world to accelerate the transition towards an intelligent world.

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