Chamrun Digital’s Agentic AI to Break Silos, Boost Malaysia’s Public Service Efficiency

The existence of silos across various ministries and departments remains one of the persistent challenges in Malaysia’s public administration, resulting in inefficiencies and delays in decision-making, said Dr Behrang Parhizkar, Chief Executive Officer of Chamrun Digital and Chamrun AI.

“One of the biggest bottlenecks in our public service is the fragmentation among ministries, departments and data systems. Acting as a “smart connector”, Agentic AI can unify these fragmented data and workflows into a single, actionable platform enabling leaders to make more informed, timely and effective decisions,” he stated during his address at the Malaysia Digital Expo (MDX) Summit 2025 launching today.

While traditional AI operates reactively and is limited to individual tasks, Agentic AI is designed to be proactive, autonomous, and action-driven. It anticipates needs, plans ahead, and coordinates multiple processes across agencies, delivering faster and more integrated solutions for the public.

The potential benefits of Agentic AI are significant.  In agriculture and food security, it helps farmers anticipate needs and improves demand and supply forecasting, potentially reducing the country’s RM70 billion annual food import bill. In public service, automating tasks such as form checks and license assessments can cut delays, allowing civil servants to focus more on policymaking and citizen services.

For fraud prevention, Agentic AI powered voice systems can operate 24/7, verifying reports instantly and alerting authorities in real time – a crucial feature given over RM573 million in online fraud losses recorded early in 2025.

Beyond technology deployment, Chamrun Digital, in collaboration with the Public Service Department (JPA), is conducting a six-month AI & Digital Leadership Programme to train senior officers within the public sector. The programme equips leaders with the skill to embed AI expertise for sustainable government transformation. 

“Malaysia cannot afford to view AI as a passing trend. With Agentic AI, we are moving beyond pilot projects to real solutions that benefit citizens by improving public sector efficiency, responsiveness, and sustainability,” he emphasized.

This initiative positions Chamrun Digital and Chamrun AI as strategic industry partners to JPA and MyDIGITAL, fully aligned with the Malaysia Digital Economy Blueprint (MyDIGITAL) and the National AI Policy.

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