KUALA LUMPUR: Zoom Communications has launched AI Companion 3.0, its latest suite of agentic AI capabilities designed to transform collaboration and customer experience across the Zoom platform.
Zoom founder and chief executive Eric S. Yuan said the upgrades mark a new era of intelligent work assistance. He made the announcement at the Zoomtopia 2025, the company’s flagship annual conference.
“Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress,” he explained.
“With AI Companion 3.0, our agentic AI can understand users’ specific context, priorities, and goals to help them cut through the noise, focus on what matters most, and drive meaningful business outcomes.”
AI Companion 3.0 builds on Zoom’s vision of a unified platform with AI as an intelligent layer. The system not only helps with note-taking and task tracking but also integrates across meetings, phone calls, chats and emails.
Among the new features are outcome-focused prompts, group assistance, and in-meeting recommendations. Zoom said these skills are designed to help users stay on top of priorities while reducing the burden of routine administrative work.
Users can now interact with the AI Companion through a dedicated work surface in web browsers and the Zoom Workplace desktop app. This interface adapts dynamically to provide contextual suggestions and consolidate information from conversations, documents, and external research into actionable insights.
The update also introduces advanced writing and research capabilities, enabling users to generate comprehensive reports and polished documents by drawing from both internal enterprise knowledge and public data sources.
Expanding platform innovation
According to Yuan, Zoom is also extending AI to other areas of its ecosystem.
New lifelike meeting avatars, the ability to generate clips from presentations, and support for the Model Context Protocol (MCP) are among the features being rolled out.
The company is also adding real-time voice translation to Zoom Meetings, with independent tests showing its accuracy surpasses rival services in English-French and English-Spanish translations.
Customisation options have also been expanded. A new low-code Custom AI Companion builder allows administrators to deploy tailored AI agents using pre-built templates and third-party integrations.
The add-on is priced at US$12 per user, per month. Standard AI Companion 3.0 features will be available at no extra cost for paid Zoom Workplace accounts starting November 2025.
Beyond workplace collaboration, Zoom announced enhancements to its Business Services suite. Zoom Virtual Agent (ZVA) and Customer Experience (CX) tools are being updated with AI-driven features such as Agentic AI Expert Assist, CX Insights, and Automated Quality Management.
The company also introduced “bring your own voice” functionality for ZVA, allowing firms to personalise customer interactions. Meanwhile, the Zoom Revenue Accelerator gains new skills to help sales teams with prospecting, outreach and scheduling.