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Cycle & Carriage Bintang Berhad has launched the Mercedes-Benz Star Mobile, a first-of-its-kind in Malaysia.
The Mercedes-Benz Star Mobile, housed within a Mercedes-Benz Vito, is designed to give customers the luxury of convenience and hassle-free maintenance services for their cherished Mercedes-Benz vehicles.
The services include scheduled maintenance services, wiper blade replacements, key battery or infrared replacements and battery replacements right at a customer’s door step, without having to drive into a service centre.
“Our customers are important to us, and we dedicate ourselves to continually learning and understanding their different needs and preferences.
“We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey.
“The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Cycle & Carriage Bintang chief executive officer, Wilfrid Foo.
Cycle & Carriage is the pilot for the roll-out of the first Mercedes-Benz Star Mobile and its service is currently available to Cycle & Carriage customers in the Klang Valley. In celebration of the Mercedes-Benz Star Mobile launch, Cycle & Carriage is waiving the service fee for the first three months.
Customers can schedule an appointment with any Cycle & Carriage dealership within the Klang Valley to enjoy the Mercedes-Benz Star Mobile services.
Along with added convenience an quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour costs.
This enables customers make more informed decisions about the maintenance of their Mercedes-Benz vehicles.
“The Cycle & Carriage brand is almost 120 years and we have, in the many decades, nurtured a personal relationship with Mercedes-Benz fans and owners.
“The ownership experience is a journey. And Cycle & Carriage is passionate about making it an exceptional journey for every Mercedes-Benz fan,”added Foo.
The Mercedes-Benz Star Mobile is manned by two qualified technicians and fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform off site repair and maintenance jobs.