KUALA LUMPUR, 18 February 2021 - Shopee is stepping up its efforts to shorten delivery time for sellers and buyers in Malaysia to cater to the growing reliance on e-commerce and greater expectations for faster deliveries.
These initiatives include the introduction of 10 new Shopee Xpress drop-off points, and a partnership with Parcelhub and MBE which brings the total number of drop-off points to more than 300 nationwide.
This increase in drop-off points especially at locations with high accessibility and seller concentration is expected to trim sellers’ travel time and subsequently reduce the duration from when buyers place their orders to receiving it at their doorstep.
Besides that, Shopee has widened its network of warehouses, hubs and sorting centres in more than 50 strategic locations nationwide including areas such as Senawang, Bagan Serai, Batu Pahat, Simpang Ampat, and Bayan Lepas to increase delivery efficiency even to smaller towns.
Shopee’s efforts come after Parcel Monitor and iPrice Group found that the Covid-19 lockdown impacted final mile logistics, increasing delivery time by 119 percent for Malaysia. In 2019, Parcel Perform and iPrice Group reported that Malaysia had the longest wait time for their online deliveries in Southeast Asia.
Ian Ho, Regional Managing Director of Shopee said, “We have been working tirelessly alongside various logistics partners and scaling our logistics network by using big data and better projections to improve Malaysia’s delivery lead time since our inception in 2015. Deliveries that used to take up to 10 days, and longer in East Malaysia, today have been reduced to one to four days. Now, we are further strengthening the infrastructure through Shopee Xpress and strategic partnerships with logistics players so that shoppers and businesses can enjoy better delivery services.”
Enabled by its widened logistics network, Shopee will introduce next-day delivery in Peninsular Malaysia (excluding Perlis, Kedah, Kelantan and Terengganu) via Shopee Xpress in conjunction with the 3.3 Supermarket Sale. Users who make their purchases before 12PM for items with Next-Day Delivery tags on Shopee Mart can enjoy next day delivery service (excluding Public Holiday). Shopee Mart is an in-app portal that offers an assortment of over 11,000 products from groceries to household needs from trusted names such as Nestlé, Munchy’s, Top, Sunlight and Drypers.
If eligible orders are not delivered by the next day, users will receive a Free Shipping voucher to be used on their next Shopee Mart purchase. Terms and conditions apply.
“Our next-day delivery service is yet another example of how Shopee is using technology to serve our users and sellers better. Together with the integrated payments such as our mobile wallet ShopeePay and in-app features like Shopee Live and Shopee Chat that enhance the shopping experience, our logistics services strengthen our robust e-commerce ecosystem. We will continue to drive digitalisation forward in Malaysia and better the lives of Malaysians with e-commerce,” concluded Ho.
Customers who visit Shopee during the 3.3 Supermarket Sale will get to enjoy free shipping with minimum spend of RM10, daily 50% off deals as well as bargains from as low as 33 sen.
The e-commerce platform’s live streaming channel, Shopee Live is also working with TV3 to put together the best of TV shopping with the 3.3 Supermarket Show. The show which will keep Malaysians entertained and bargain hunters at the edge of their seats will be aired on 3 March at 9PM.
To know more about 3.3 Supermarket Sale, visit - https://shopee.com.my/m/3-3