04 October 2021 [KUALA LUMPUR] – On 30 September 2021, Bank Negara Malaysia (BNM) communicated the temporary suspension of access to Central Credit Information System (CCRIS) for all Credit Reporting Agencies (CRAs) including Experian Information Services (Malaysia) Sdn Bhd (Experian Malaysia) because of a potential cyberthreat. This temporary suspension of access for all CRAs is a proactive and necessary measure by BNM. As a result of this access disruption to CCRIS, Experian has temporarily paused CCRIS related services and reports, and we are actively working with BNM towards fulfilling the conditions for the suspension to be lifted.  

We have since conducted an in-depth security investigation and found no evidence of any compromise in Experian’s systems, servers, or facilities. We have submitted our findings to BNM and are actively supporting BNM in their ongoing investigation and additional assessments as required to resume these services as soon as possible for our customers. Experian adheres to the strictest security procedures and conducts regular checks and audits of our information security. We continuously invest in and upgrade our systems and security measures to ensure the safety of data are of global standards and those of the Malaysian regulators. 

Experian Malaysia is further making its JagaMyID identity monitoring service available for free for 3 months to all Malaysians as a precautionary measure to help Malaysian consumers safeguard their identities against potential cyberthreats. 

“Experian takes our responsibilities to protect consumer and business data seriously. We would like to provide assurance that we have found no evidence of any adverse security incidents. We are committed to advance data security standards and safeguards to protect the information and interests of Malaysian consumers and businesses. It has been a worrying period for many with alleged news of personal data being sold in the dark web in the past few weeks. To help safeguard against identity theft and ease consumers’ worry over whether their personal data has been compromised, we will be providing free dark web and credit monitoring for 3 months to all Malaysians, starting 4 October.” commented Dawn Lai, CEO, Experian Information Services (Malaysia). 

Consumers are invited to register for their free 3-month subscription to Experian JagaMyID at  https://www.mycreditinfo.com.my/ from 4 October 2021.

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