The Residenz Solution Sdn Bhd today launched a mobile application of its resident portal for condominiums and gated communities. The mobile app is for all residents at properties that use iResidenz portal. Android version of the app is now ready for download whereas an iOS version is targeted to be available very soon before end of the year.
Prior to the release of iResidenz app the portal was accessible via web browsers only. iResidenz has introduced the app with an aim to enhance user experience.
For instance, access to the portal via iResidenz app is simpler compared to using its browser version that would require users to either enter a web address assigned for their property each time they want to log in or specify their property first before they get to enter their username and password.
Ramesh Balakrishnan, founder and CEO of iResidenz said, “We are excited about the much-awaited release of the mobile app. Before this, iResidenz could only be accessed via web browsers. What we’ve noticed is that, last year, about 30 percent of our users used mobile devices to access iResidenz. Interestingly, the number jumped to 40 percent so far this year. So, mobility is absolutely important here. The release of iResidenz mobile app is just fitting. It’s a much more efficient way to get things done.”
At this initial phase of release, a few existing features that are already available in the web version are now offered in the mobile app. These include:
• Bills and Payments: Through this feature, owners of residential units can view invoices and statements of maintenance fees, as well as, pay them with just a few clicks of a button without leaving the app. iResidenz has a plan to allow tenants to view and pay their rent via the mobile app too, by end of the year.
• Bookings: It allows residents to book a facility such as a function hall, a tennis court and a pool area directly using the mobile app. This is a huge time-saving advantage where they can make the booking even on a weekend or when they are not at the location.
• Feedback: This features makes it much more efficient for residents to submit complaints and compliments by using the app which also lets them to attach images. For instance, if they would like to submit a complaint about a malfunctioning elevator, they could snap a photo using their phone camera and attach it with the complaint for the attention of the management office.
iResidenz will gradually add more features from the web version to the mobile app, to further optimize user experience.
“Switching from using iResidenz web version to the mobile app is seamless where it requires no changes to user login credentials. As of October 2017, we serve more than 50 properties across Klang Valley, Johor and Sabah. Our target is seventy to eighty percent of residents from these total units will start using the mobile app after one month the app versions for Android and iOS are released,” he added.
Ramesh continued, “We’ve listened to customers and coupled that with what we envisioned for a resident portal, we developed iResidenz mobile app to be a tool that fits for a modern lifestyle.”
