Kuala Lumpur – 28 February 2020 – NTT Ltd., a world-leading global technology services provider, today revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific organizations are delivering a fully functioning experience, yet more than half (64%) consider customer experience (CX) to be a primary differentiator.

Organizations struggle to align their CX strategies to voice of customer (VoC) feedback, with 54% having no formal process for considering this data and 19% which capture no feedback at all. Only 34% fully define and track the value contribution of CX and roughly a third (34%) are able to connect data relationships between channels – leaving the rest operating ‘blind’ with no full view of the customer ecosystem. That said, across the globe, the collection of VoC feedback by organizations is improving with a 45% improvement since 2019 in those capturing some form of feedback and 10% now perceive their VoC program to be at an advanced level across all channels.

Kuala Lumpur, Malaysia –– 20 January 2020  

The PropertyGuru Asia Property Awards (Malaysia), presented by Kohler, reiterated the call for nominations to its seventh edition, ahead of the exclusive awards ceremony and black-tie gala dinner on Friday, 10 April 2020, at the Majestic Hotel Kuala Lumpur.

Kuala Lumpur, 28 February 2020 – Electronics titan, Sharp Electronics Malaysia Sdn Bhd (SHARP), chartered new waters by extending its 8K ecosystem to benefit Malaysia’s tourism aspirations. In the spirit of Visit Malaysia 2020, SHARP and Tourism Malaysia unveiled their highly anticipated production titled ‘Truly Aquos 8K, Truly Asia Malaysia’ to captivate tourists across SHARP’s extensive network, both locally and globally. 

Speaking at the unveiling, SHARP Deputy Chief Executive Officer of ASEAN and Managing Director, Robert Wu, said, “SHARP is thrilled to promote Malaysia to the world through this creative collaboration with Tourism Malaysia. We can all agree there is no place like Malaysia. We have beautiful rainforests, friendly people, unique architecture, and charming islands.

Petaling Jaya, 27 February 2020 – The ‘Exceptional Journeys’ promise by Cycle & Carriage Bintang Berhad (Cycle & Carriage) goes beyond distance, focusing on people and lives touched. Living up to this promise, five aspiring students were awarded the Cycle & Carriage Study Grant, ensuring their access to quality technical and vocational education is guaranteed with financial aid and placement with Cycle & Carriage.

Stemming from a passion to empower people, especially the marginalised youth, Cycle & Carriage awarded its inaugural study grant to Chandra Gaantan A/L Chandran, Kathiravan A/L Suresh and Yash Mithun Raj A/L Marimuthu, who are pursuing a course in City & Guilds Diploma Level 3 in Light Vehicle Maintenance and Repair Principles. The other recipients were Ahmad Aiman bin Abdullah, who is pursuing a diploma in Automotive Technology; and Kirk Lien Sieng, who is studying Automotive – After Sales Services.