Kuala Lumpur, Malaysia, December 4, 2021-- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using Freshdesk® and Freshdesk Contact Center, 7-Eleven automates and more quickly resolves queries to deliver the same in-store conveniences to their regular customers and online shoppers. 

Philippines Seven Corp (PSC) has been the pioneer of 24-hour convenience stores in the country with over 3000 branches. Since launching in the Philippines in 1982, 7-Eleven has been fueled by a desire to bring convenience like never before to its customers. They chose Freshdesk in 2019 to extend this philosophy to its omnichannel customer support.   

As we approach the end of the second year of a worldwide pandemic, the global economy has surprised to the upside, and banks have escaped the worst. But the outlook for the industry remains clouded with half of banks not covering their cost of equity.

Unlike the previous economic crisis, this time banks did not witness any abnormal losses, material capital calls, or “white knight” acquisitions. In fact, bank profitability held up better than most analysts expected. ROE in 2020 was 6.7 percent—less than the cost of equity but still a better showing than expected and above the 4.9 percent observed in 2008 in the aftermath of the financial crisis. (A PDF of the full 2021 McKinsey Global Banking Annual Review, with more detailed data, and a set of strategic questions for banks, is available for download on this page.)

KUALA LUMPUR, 4 December 2021 – The Kuala Lumpur Convention Centre (the Centre), Malaysia’s premier purpose-built business events venue, has welcomed the recent announcement by the Minister of Tourism, Arts and Culture (MOTAC), Datuk Seri Nancy Shukri, that MOTAC will be holding talks with the Finance Ministry about allocating funds for the Malaysia Convention and Exhibition Bureau (MyCEB), to ensure the continued expansion of Malaysia’s business events industry. 

This highlights the important role that the business events industry (previously known as MICE – meetings, incentives, conventions & exhibitions) can play in the nation’s economic recovery and growth under the 12th Malaysia Plan and the Shared Prosperity Vision 2030.