Payments Network Malaysia (PayNet) organised the annual Malaysian e-Payments Excellence Awards 2018 in Kuala Lumpur, hat recognises the outstanding achievements of banks, businesses and government agencies that have contributed significantly towards excellence, innovation and growth in e-Payments.

Awards were given for banks, businesses and government agencies based on their achievements in six key e-Payment products and services.

The services include Interbank GIRO (IBG)-funds transfer service that allows bulk account-to-account credit transfers between 42 participating banks in Malaysia, FPX – Internet payment gateway, which facilitates Internet payments and e-commerce purchases using savings and current accounts, as well as line of credit accounts and Direct Debit – allows billers and merchants to debit a consumer's bank accounts on a periodic basis to collect recurring payments.

Other than that are JomPAY – Malaysia's national bill payment scheme where customers can pay any registered biller from Internet or Mobile banking by drawing funds from Current, Savings or Credit Card accounts where billers need only sign up with one bank to collect payments via 42 banks, MyDebit – Malaysia's domestic debit card scheme, which allows point-of-sale payments using debit cards issued by banks in Malaysia and also Instant Transfer (IBFT) – Funds transfer service that allows immediate account-to-account credit transfers on a 24/7 basis.

The event saw the emergence of many deserving award winners whose achievements, innovation and commitment to excellence have again raised the bar on ePayment services, elevated customer experience, and pushed the boundaries of innovation. 

“The annual Malaysian e-Payments Excellence Awards will continue to inspire and motivate banks, businesses and Government agencies to strive for excellence and I trust that this spirit of continuous improvement and innovation in pursuit of excellence will endure in the years to come” said Peter Schiesser, group chief executive officer of PayNet.

The award winners were IPay88 for the ‘Top FPX Acquirer’, Kumpulan Wang Simpanan Pekerja (KWSP), Lembaga Hasil Dalam Negeri Malaysia (LHDN) and  Pertubuhan Keselamatan Sosial Malaysia (Perkeso) won the ‘Top FPX Merchant (Government sector)’, while for the award for ‘Top FPX Merchant (Corporate sector)’ was awarded to Shopee Malaysia, Lazada and 11 Street.

Other awards include the ‘Top DirectDebit Merchant’ which was awarded to Public Mutual, Coway Malaysia and Kumpulan Wang Simpanan Pekerja (KWSP), while CardPay achieved the ‘MyDebit Top Acquirer’ award and Amanah Ikhtiar Malaysia, Berjaya Starbucks Coffee as well as 99 Speed Mart were awarded the ‘Top MyDebit Merchant’.

In addition to the awards were the ‘Outstanding JomPAY Biller’ award that went to Telekom Malaysia, ‘Outstanding Contribution to DirectDebit’ award given to Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) and also the ‘Outstanding Contribution to MyDebit’ that Public Bank, AmBank (M) Berhad, Hong Leong Bank and Bank Kerjasama Rakyat Berhad all managed to sweep up, AmBank (M) Berhad also managed to get the ‘Outstanding Contribution to JomPAY’ award.

Other awards include the ‘JomPAY Top Acquirer’ that RHB Bank and Affin Bank managed to bring home, RHB Bank also managed to bring back the ‘Top FPX Acquirer’ award as well as the ‘Best Customer Experience (DirectDebit)’ award and Public Bank on the other hand was awarded the ‘Outstanding Contribution to FPX’, ‘MyDebit  Top Acquirer’, ‘Best MyDebit Bank’ and ‘Best IBG Bank’ award, while OCBC Bank brought home the ‘Top DirectDebit Acquirer’ award.

Maybank however snagged not only the ‘Best Customer Experience (FPX)’ award, but also ‘Instant Transfer Innovation’, ‘Best FPX Bank’, ‘Best Instant Transfer Bank’ and ‘Best e-Payments Bank’ and finally Bank Islam Malaysia Berhad managed to snag the ‘Best DirectDebit Bank’ and CIMB Bank brought home the ‘Best JomPAY Bank’ award.

The guests include the governor of Bank Negara Malaysia, Tan Seri Muhammad Bin Ibrahim and Donald Joshua Jaganathan assistant governor of Bank Negara Malaysia, the chief executive officers of 32 banks in Malaysia, as well as senior leaders of government agencies, and businesses.

Twitter