Kuala Lumpur, Malaysia, September 8, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Rimini Street has been awarded the Grand Prize for Best Customer Support from the Japan Institute of Information Technology (IT). Rimini Street earned this distinguished honor for its unique and innovative support model, which includes the Company’s proprietary, patent-pending artificial intelligence (AI) technologies and platform. The judges recognized the quality, efficiency and continued evolution of Rimini Street’s support operations, vastly improved through its innovative, proprietary AI and Machine Learning platform that helps reduce the time to resolve support issues for its clients by 23% and deliver a global client satisfaction on closed cases of 4.9 out of 5.0 (where 5.0 is “excellent”).
Innovative AI Platform Recognized for Further Enhancing Client Service and Satisfaction
The Japan Institute of IT engages in research and development to promote digitalization in Japanese businesses and further the industry-wide adoption of state-of-the-art information technology. Award winners for its Grand Prize for Best Customer Support are companies whose customer support initiatives make a far-reaching contribution to Japanese organizations and serve as a model of success for the industry – both today and in the future. Rimini Street’s Best Customer Support designation from the Japan Institute of ITshines a light on the Company’s support expertise and its continuous focus on enhancing client service and satisfaction. The judging committee stated that Rimini Street’s “fixed-price model is superior in that it creates a win-win relationship between the customer and the company.”
The Japan Institute of IT also highlighted two of the Company’s patent-pending AI Support Applications in particular – Case Assignment Advisor and C-Signal – as reasons for being awarded the top prize, citing Rimini Street’s “excellent measures” to maintain and improve “high customer satisfaction.” Rimini Street’s artificial intelligence and machine-learning platform was designed to streamline and accelerate service delivery to continually improve the quality and efficiency of its support operations.
Comprehensive Support Frees Up Funds and Resources to Invest in Digital Transformation
The judges recognized that Rimini Street’s award-winning support provides business value by reducing the amount of resources IT departments need to maintain and operate core ERP systems and enables organizations to redirect their liberated funds to invest in digital transformation initiatives. With Rimini Street Support, clients can extract more value from their enterprise software investments and accelerate innovation to create competitive advantage and growth.
Rimini Street’s comprehensive support model assigns all clients a Primary Support Engineer who has an average of 20 years’ experience working with the client’s enterprise software and are backed by a team of functional and technical experts. Clients also benefit from the Company’s industry-leading service level agreement of 10-minute response times for critical Priority 1 cases and 15-minute response times for Priority 2 issues.
“Reducing the costs associated with IT infrastructure is one of the biggest challenges for companies today – not only in Japan, but globally. Rimini Street’s support services help organizations maximize the value of their enterprise systems and free up needed resources to address more strategic initiatives that drive competitive advantage and growth,” said Yorio Wakisaka, group vice president and regional general manager, Japan, Rimini Street. “We are humbled and honored to receive the Japan IT Institute’s top award for our unique support model, which recognizes the Company’s continued focus on, and investment in, evolving our support delivery to surprise and delight our hundreds of clients in Japan and thousands of clients around the world who want to make the most of their IT investments.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of our credit facility’s ongoing debt service obligations and financial covenants and operational covenants on our business and related interest rate risk, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting, and our ability to remediate identified material weaknesses in our internal controls, including in relation to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 4, 2021, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
