It’s a common scenario for many online shoppers: after spending hours browsing online, you finally purchase what seems like the perfect dress for an upcoming event. You eagerly wait for the package to arrive, only to find that when it does – the dress doesn’t quite fit you the way you imagined or the colour isn’t as vibrant as it had appeared online. Returning the product now seems like a hassle, but Lazada understands these challenges and has now introduced new policies to make your returns and refunds easier and faster!
Whether you have a change of mind, decide that a purchase isn’t for you, or encounter any issues with your goods, returning your orders to Lazada and getting a refund is now even more straightforward and efficient. Shop with peace of mind, knowing that Lazada is committed to delivering a more flexible and hassle-free shopping experience.
With Lazada’s new returns and refund policies, shoppers can enjoy several key benefits:
- Enjoy 30-day easy returns for all LazMall and Choice purchases from the date of delivery. With this policy, shoppers are no longer rushed into making a final decision on their orders. Customers now have a whole month to carefully consider their purchases and can effortlessly request for a return and refund when they have a Change of Mind – whether it’s for clothing that doesn’t fit, electronics that don’t meet performance expectations, or home goods that don’t match their existing interior décor.
- Lazada’s “Change of Mind” policy now applies to a wider range of products and categories across the Lazada platform. Customers are not restricted to keeping items that do not meet their expectations or needs. If you think the purchase is not right for you, due to style, size, or simply a change of heart, Lazada has got you covered.
- Shoppers can now get faster refunds, as soon as an order is successfully returned to a logistics partner, either through drop-off or pick-up. Thanks to an even more streamlined process, Lazada has significantly cut down on the waiting time to ensure that customers can receive their refunds without unnecessary delays. In some cases, refunds are also instantaneous upon initiating a return, so you can spend more time shopping and less time worrying.
At Lazada, returns and refunds are designed to be seamless. Whether you're cancelling an order before it is shipped or returning an item after delivery, Lazada strives to simplify your online shopping experience to offer convenience and reliability you can count on. Now shoppers can be more assured knowing that whenever they’re shopping on Lazada, their orders are safeguarded by even more robust return and refunds policies that offer a smoother, more enjoyable shopping experience.
For more information on Lazada’s new return and refund policies, check out the Lazada app or click on this link for more information.
