Hansen Technologies (ASX:HSN), a leading global provider of software and services to the communications, energy, and water industries, is pleased to announce that DishHome, the leading communications services provider (CSP) in Nepal, has upgraded its version of Hansen CCB, part of the Hansen Suite for Communications, Technology & Media. The company will also leverage Hansen’s unified customer care and billing system for broadband and cable, as the company seeks to deliver a more enhanced degree of service to its growing customer base nationwide.
Prior to this implementation, DishHome’s direct-to-home television and fibernet customers would be billed separately for various subscribed products. Today, with the latest Hansen products, DishHome customers can make a single payment for connectivity and entertainment, reducing the burden of having to pay multiple bills and vendors.
For DishHome, efficiencies and cost savings are just a small part of the business case behind this upgrade. More innovative bundles and offers are now easier for the company to launch in the market; customers can also use different discounts and vouchers, as well as leverage additional features within the Wallet offering.
Sudeep Acharya, Director of Dish Media Network Limited, commented: “Hansen has been a core technology partner to DishHome since 2016. This most recent technology upgrade is testament not just to the leadership of Hansen’s products but also the true collaboration and partnership of our respective teams. Their ability to have the finger on the pulse of the customer and market opportunities, which enable us to bring our customers modern and flexible experiences, demonstrates their immense value as a partner. We look forward to unlocking even more opportunities together, to further expand what DishHome can offer its customers in the future.”
Scott Weir, President, Communications Division at Hansen, commented: “The rapid modernisation of Nepal has driven not just the increase in demand for faster connectivity and seamless entertainment offerings, but also accelerated customer expectations. We are delighted to continue our longstanding partnership with DishHome and to introduce enhanced flexibility in bundles and offers, the ability to reduce payable bills, as well as new discounts and vouchers. These enhancements deliver savings and efficiencies to our customer, particularly around maintenance of databases, security and privacy.”
For further information about Hansen Technologies, please visit www.hansencx.com.
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