Kuala Lumpur, 23 December 2020 — Ninja Van Malaysia, one of the country’s leading logistics and courier service providers, has obtained the Best Customer Experience Awards 2020 for its breakthrough in customer service.
Established as a tech-enabled express logistics company that provides hassle-free delivery services for businesses of all sizes, Ninja Van Malaysia goes beyond logistics to ensure customer needs and satisfaction are all met.
“We are honoured to receive this award, which recognises Ninja Van’s effort in going beyond logistics to meet the needs and demands of customers in this new normal. Transparency and accessibility are our team's utmost priorities and our investment in human and tech resources enabled us to do a better job. This translated to a 30 percent jump in customer satisfaction level in the past year when we saw customer enquiries tripled,” said Ezwadi Rosaidi, Head of Customer Service at Ninja Van Malaysia.
CYBERJAYA, 23 December 2020 – Five bright start-ups from the Cyberview Living Lab Accelerator (CLLA) 2020 programme pitched their innovative solutions on Demo Day to investors and venture capitalists. These solutions are designed for fast-growing tech sectors such as educational technology (EduTech), property technology (PropTech). Among these are also innovative solutions enhanced with disruptive technologies such as artificial intelligence (AI). These local start-ups are Creative Sandbox, Internspoon, ITXOTIC, NEXPlatform, and SERV.
Najib Ibrahim, Managing Director of Cyberview Sdn Bhd (Cyberview) said, “From a stronger demand for virtual learning to contactless business solutions, no industry has been left untouched by the changes we are going through because of the pandemic. It is encouraging to see how hungry innovators are quick on their feet in developing digital solutions that can cater to the changing consumer demands. We are especially glad to see these start-ups making a leap forward with their innovations through the Cyberview Living Lab Accelerator (CLLA) programme in Cyberjaya.”
Petaling Jaya, 23 December 2020: The issues of racial discrimination among landlords in the renting of their properties is of great concern in our practice. If unchecked, this may cause a divide among races and eventually break the core existence of a plural society. While Malaysia is proud to state that we practice multiculturalism and co-existence among races, racial discrimination in the name of providing shelter over someone’s head must be taken seriously. After all, shelter is a basic necessity and guaranteed by the constitution.
“In this respect, the Malaysian Institute of Estate Agents (MIEA) supports the Government’s initiative to enact the Residential Tenancy Act (RTA) which in general is a good move to protect tenants and landlords. It should provide a win-win formula for both the Landlords and Tenants. In this respect, we in the MIEA, representing the 25,000 Real Estate Practitioners make this clarion call to the Prime Minister and the Ministry of Housing and Local Government to address the issue of racial discrimination in the renting of premises,” said MIEA President, Lim Boon Ping.
